The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess the need for government services
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Self-introduction is made in accordance with organisational protocols. Completed |
Evidence:
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Applicant circumstances and needs are assessed for complexity, urgency and eligibility so that priorities for service delivery can be identified. Completed |
Evidence:
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Barriers are identified and assessed. Completed |
Evidence:
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Professional rapport and mutual respect are established and maintained. Completed |
Evidence:
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All relevant information is provided about the range of services available. Completed |
Evidence:
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Identify government service delivery options
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Personal details and relevant information about circumstances and environment are obtained, recorded and validated, within established guidelines. Completed |
Evidence:
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Statutory or legislative provisions related to government services are identified and explained. Completed |
Evidence:
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Accepted practice, duty of care obligations and the code of conduct of the organisation are followed and explained as required by organisational procedures. Completed |
Evidence:
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Internal expectations about how the team plans to deliver government services are identified and reflected when interacting with the public. Completed |
Evidence:
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Service options that match documented needs are identified. Completed |
Evidence:
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Match service delivery to needs
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Documented needs are used to identify the service option of best fit. Completed |
Evidence:
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Individual differences, safety and diversity issues are identified and addressed. Completed |
Evidence:
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Consent to receive services and exchange personal information is obtained in accordance with organisational policy and procedures. Completed |
Evidence:
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A service offer is made based on up-to-date information on available options, consistent with entitlements under legislation, internal policy and guidelines. Completed |
Evidence:
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Own roles and responsibilities and the rights and obligations of those receiving government services are communicated in accordance with organisational requirements. Completed |
Evidence:
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Address concerns/issues
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Questioning and conversation is conducted in a manner which promotes positive participation. Completed |
Evidence:
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Active listening is employed to encourage open expression of thoughts and ideas. Completed |
Evidence:
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Negotiation is undertaken when necessary and differences in views are accepted and considered in a way that values individual difference and encourages continuing dialogue. Completed |
Evidence:
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Advice about communication difficulties is obtained from supervisor/appropriate officer and implemented. Completed |
Evidence:
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Strategies to deal with aggression are applied in accordance with organisational policy and procedures. Completed |
Evidence:
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Make referrals
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Where there is a complexity of needs or there are issues outside the area of responsibility, support is obtained and referrals are made in accordance with organisational policy and procedures. Completed |
Evidence:
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Networks are established and maintained, to ensure referrals to appropriate services. Completed |
Evidence:
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Assistance is provided with access to services from within and outside the organisation in accordance with identified needs. Completed |
Evidence:
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